DG Lab

DG-Lab is your ultimate tool for intelligent SM play. Thanks to top technology, DG-Lab's high-tech props unlock new levels of excitement and security. Unleash the full potential of your SM games and experience the thrill of DG Lab!

DG-Lab operates as an online retailer, primarily focusing on tools for intelligent SM play.

Expect to discover anything from DIY SM tools to remote controls, buttons, rings, plugs, and more.

DG-Lab has established a straightforward purchasing procedure that exclusively accepts PayPal payments. This choice streamlines the transaction process and aims to offer a layer of security and convenience for both parties involved.
Regarding order confirmation and logistics, DG-Lab adopts a unique approach. Rather than sending separate confirmation emails, the company relies on PayPal's transaction records to confirm orders.

Once a customer completes a payment, the transaction in their PayPal account indicates that the order has been successfully placed and will be processed by DG-Lab.
The delivery process is meticulously planned to ensure the safe arrival of packages. DG-Lab emphasizes the importance of providing a delivery address with a valid phone number to avoid delivery failures. The company initiates the packaging of goods within 1-3 days post-order and promptly uploads tracking information to PayPal.

This system allows customers to receive timely updates directly from PayPal regarding their package's logistics. The average delivery timeline is about 15 days, although this can vary based on the destination country.

DG-Lab's delivery scope is impressively broad, offering shipping to most countries around the globe. When delivery is not feasible, the company guarantees a swift refund within three working days, showcasing its commitment to customer satisfaction. The express fee is set at $30 for most international addresses, with the possibility of additional charges if certain locations necessitate higher delivery costs.

A significant aspect of DG-Lab's service is its after-sales support, which is exclusively available for purchases made directly through their website. The company stresses the importance of providing a PayPal transaction number when seeking after-sales assistance, ensuring the query can be efficiently verified and addressed.

In summary, DG-Lab prioritizes a customer-centric approach in its operations, leveraging PayPal for secure transactions and communications, focusing on efficient logistics, and offering reliable after-sales support. This strategy underscores their commitment to providing a smooth and trustworthy shopping experience for their global customer base.